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HSM310 Assignments Week 8: Final Exam

Score for this quiz: 230 out of 250
Submitted Aug 23 at 9:36am
This attempt took 40 minutes.

Question 1

10 / 10 pts
Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:

Reduce staff absenteeism

Enhance skills of staff

Increase staff engagement

Improve efficiency in educational program offerings

Reduce staff turnover

Question 2

10 / 10 pts
Standards of behavior are defined as:

Expectations for conduct for all employees

None of these are correct.

Organizational performance targets

Organizational mission

Goals of the organization

Question 3

10 / 10 pts
Management innovation refers to improving:
How the work of management gets done

Decision-making

Management thinking

How operational activities get accomplished

All of these are correct.

Question 4

10 / 10 pts
In which leadership domain would the competencies motivating and negotiation be placed?

Organizational
Interpersonal

Functional and Technical

Self-Development and Self-Understanding

Question 5

10 / 10 pts
The health care leader must consider the following special research issue if they are concerned about the future:
All of these are correct.

Staying current in the field through various resources

Evidence-based management

Use of big data sets for analyzing, reporting, and decision making

Question 6

0 / 10 pts
Engaged healthcare workers demonstrate the following characteristics EXCEPT:

Disloyalty to their employers
All of these are correct.

Model behavior for others

Productivity

Focus on patient care

Question 7

10 / 10 pts
Managers interested in promoting work-life balance focus on which of the following?

Employee well-being
All of these are correct.

Need for leisure

Personal accomplishments

The importance of family

Question 8

10 / 10 pts
During interviews for a new surgical nurse, the nursing supervisor thought that Dr. Benson was overly critical of the candidate, who had a noticeable accent. When asked whether his judgment was unfair, Dr. Benson said that was nonsense, he could work with anyone, but thought one of the other hiring committee members may not be open-minded. Dr. Benson may be showing a/n ______________ bias.
Correct!

Blind spot

Contrast effect

Ego

Belief

Framing

Question 9

10 / 10 pts
Marla, the new accountant, impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Marla’s recommendations, even though Marla has no experience with the complexity of patient insurance claims payments. This supervisor seems to be guilty of ______________.

Contrast effect
Halo effect

Ambiguity effect

Omission bias

Expectation bias

Question 10

10 / 10 pts
Marketing in health care has lagged other industries because:

Consumers have imperfect knowledge about costs of services, so this constrains consumer decision-making

Some physicians believe that it is inappropriate or even unethical

There has never been competitive rivalry

The characteristics of all buyers and sellers are not the same

Some physicians believe that it is inappropriate or even unethical; consumers have imperfect knowledge about costs of services, so this constrains consumer decision-making; and the characteristics of all buyers and sellers are not the same

Question 11

10 / 10 pts
Jorge is gaining a deeper understanding of marketing in health care by examining how it is different from other industries. According to our text:

Health consumers typically are not responsible for paying all the associated costs of medical treatment

The American Medical Association once declared marketing activities as unethical

All of these are correct.

Health care professionals scorned marketing based on the belief that, while suitable in non-health care entities, it was inappropriate and unethical for health care organizations

Question 12

10 / 10 pts
Flowcharting is a quality improvement technique used for:

Process analysis

Geographical mapping

Cause-effect analysis

Process mapping

Data collection

Question 13

10 / 10 pts
Data from health information systems can be used for a variety of purposes, including:

Analytics

Research

Policy
Correct!

All of these are correct.

Health informatices

None of these are correct.

Question 14

10 / 10 pts
Medicare includes coverage of all of the following EXCEPT:

Prescription drugs under Part D
Correct!

Mental health care under Part E

Physician services and outpatient care under Part B

Inpatient hospital care under Part A

Question 15

10 / 10 pts
Accountable Care Organizations (ACOs) are built on the premise that:

Gate keepers help to control costs
Correct!

Groups of providers share in the care process

A single physician is the best way to deliver care

Electronic medical records are not necessary

Question 16

10 / 10 pts
Criminal background checks for nurses and physicians are:

An invasion of privacy

Voluntary

Voluntary, and not required to practice nursing

Not required to practice nursing

None of these are correct.
Correct!

Mandatory in most states for licensure

Question 17

10 / 10 pts
All of the following are examples of FP core privileges for care of infants and children, adolescents, and adults for most illnesses, disorders, and injuries EXCEPT:

Evaluation

Admission

Diagnosis
Correct!

Delivery of babies

Treatment

Question 18

10 / 10 pts
Behavioral-based interviews are helpful to the hiring organization in understanding a candidate’s:

Potential “fit” with the HSO

Ability to think on her “feet”

Past experience in dealing with complex and difficult situations
Correct!

All of these are correct.

Past attitudes and behaviors

Question 19

10 / 10 pts
Frequent, positive organizational communication does NOT:

Empower employees

All of these are correct.
Decrease team trust

Improve job satisfaction

Retain nurses

Question 20

10 / 10 pts
One of the ways to engage medical staff is to:

Give them free lunches

Promote alignment between hospitals and physicians

Allow them to make all the decisions

All of these are correct.

Buy them cars

Question 21

0 / 10 pts
Public policies to address health disparities could include:

Access to primary care

Consumer protection

Import taxes

Access to primary care and consumer protection

Election fraud

None of these are correct.

Access to primary care, import taxes, and consumer protection

Question 22

10 / 10 pts
A wrong against society as a whole, even if a particular individual is harmed, is considered a violation of which type of law?

Administrative

None of these are correct.

Criminal

All of these are correct.

Civil

Question 23

10 / 10 pts
Compliance internal controls include:

Risk assessment

Monitoring to assess the quality of the system

Public policy

Monitoring to assess the quality of the system, and public policy

Monitoring to assess the quality of the system, and risk assessment

Presidential overview

Question 24

10 / 10 pts
An example of a Stark Law violation is:
Paying a physician for a referral

A hospital offering a physician office space at fair market value

Hiring a doctor who is an excluded party as a Medicare Provider

Upcoding a claim to receive higher reimbursement

All of these are correct.

Question 25

10 / 10 pts
Human error is:
inadvertent slip, lapse, or mistake

Intentional act

All of these are correct.

Disregard for human life

None of these are correct.
Quiz Score: 230 out of 250
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